Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Recallify service ("Service"). By subscribing to, accessing, or using the Service, you ("Client") agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service. If entering on behalf of a clinic, you represent you have authority to bind that entity.

2. Description of Service

Recallify provides an automated patient communication system for dental and medical clinics, including:

• Missed Call SMS (Starter + Complete): Automated SMS response to missed calls, sent within approximately 30 seconds.
• Appointment Reminder System (Complete only): Day-before SMS reminders, confirmation handling, and daily summary email.
• Setup and onboarding: System configured and tested within one (1) business day of receiving required credentials.

The Service relies on third-party platforms including Telnyx, Google Workspace, and a workflow automation provider used internally. Availability is subject to these providers' uptime commitments.

3. Pricing and Payment

Current pricing is as follows:

• Nothing is charged automatically when your trial ends. To continue the Service after your 30-day trial, you must actively choose to continue (via the payment link provided). Once you do, monthly fees are billed on the same calendar day each month.
• All prices are in USD. Applicable taxes will be added where required by law.
• Overage SMS beyond the monthly allowance will be billed at $0.05 USD per message, monthly in arrears.
• Payments more than 10 days past due may result in service suspension.

4. Money-Back Guarantee

We offer a 30-day money-back guarantee on monthly subscription fees only. If unsatisfied within the first 30 days, contact hello@getrecallify.com for a full refund of your first monthly payment.

5. Cancellation Policy

• Either party may cancel with 30 days' written notice via email to hello@getrecallify.com.
• You will retain access through the end of the current billing period.
• No partial refunds are issued for unused days in a billing period.
• Upon cancellation, workflows will be deactivated and clinic data deleted within 30 days per our Privacy Policy.
• We reserve the right to terminate immediately for material breach, including non-payment, misuse, or violation of applicable law.

6. Acceptable Use

You agree to use the Service only for lawful patient communication on behalf of your own registered clinic. You must not:

• Send unsolicited or spam messages to individuals who have not contacted your clinic.
• Transmit any PHI or sensitive medical data through the SMS channel.
• Resell, sublicense, or share your Recallify configuration with another clinic or third party.
• Attempt to reverse-engineer or copy the underlying automation workflows.
• Use the Service in violation of the TCPA or applicable telecommunications regulations.

Violation of this section may result in immediate suspension or termination without refund.

7. Client Responsibilities

You are responsible for:

• Providing accurate clinic information, phone numbers, and credentials during setup.
• Ensuring your Telnyx phone number is properly configured and in good standing.
• Maintaining your Google account (Complete plan) and appointment spreadsheet accessibility.
• Notifying us promptly of any changes to your clinic phone number or operating hours.
• Compliance with all applicable laws governing patient communication and data handling in your state.

8. Service Availability and SLA

We target 99% monthly uptime. However, uptime depends on third-party services (Telnyx, Google, and our workflow automation provider) and we cannot guarantee uninterrupted service.

• Planned maintenance will be communicated at least 24 hours in advance.
• We will make commercially reasonable efforts to resolve interruptions within 4 business hours.
• Service credits for SLA breaches may be requested by contacting us.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• Recallify's total liability shall not exceed total fees paid in the three (3) months preceding the claim.
• We are not liable for indirect, incidental, consequential, or punitive damages, including lost revenue or business interruption.
• We are not liable for failures caused by third-party providers, force majeure, or your failure to provide accurate setup information.

10. Intellectual Property

All workflows, system designs, templates, and service infrastructure remain Recallify's exclusive intellectual property. Your subscription grants a limited, non-exclusive, non-transferable licence to use the Service during the subscription term.

You retain ownership of your own clinic data that flows through the Service.

11. Confidentiality

Both parties agree to maintain confidentiality of proprietary or sensitive information shared during the engagement. This obligation survives termination.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Montreal, Quebec, Canada.

13. Changes to These Terms

We will notify active clients of material changes via email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

14. Contact